Our Response to COVID-19


Five Star Media Statement

Our Response

April 2, 2020

Five Star Media Statement

The safety, health and well-being of our residents, clients and team members remains our highest priority, and the Five Star COVID-19 task force continues monitoring developments and further enhancing our policies and procedures in this evolving global health crisis. Consistent with recommendations of and directives by federal, state and local regulatory agencies, last month all of our communities and clinics implemented appropriate infection and disease prevention protocols along with a number of other precautionary measures specifically tailored to mitigate the spread of COVID-19.

We have strict guidelines in place prohibiting all non-essential visitors from entering Five Star communities. Prior to entering, team members and essential visitors are screened for signs of a fever or other indications of illness, and everyone is required to thoroughly wash or sanitize their hands. We continue to closely monitor all residents and team members for signs and symptoms and immediately follow recommended protocols to isolate or send home someone exhibiting specific COVID-19 symptoms. Additionally, we have temporarily closed all dining areas and postponed all non-medical resident outings and other social events. We strongly encourage independent living residents to refrain from leaving the community. Any resident leaving and returning to the community will be screened and may be asked to self-isolate for 14 days.
 
At Five Star, we continue to closely follow the recommendations provided by the Centers for Disease Control and Prevention (CDC), as well as federal, state and local regulatory agencies, and will continue taking proactive measures to ensure the safety and health of residents, clients and team members in our communities and clinics. Our team members are experienced, well prepared and specifically trained for infection prevention and control practices. We will continue to be vigilant and proactive in navigating this challenging situation.


 
April 2, 2020

Our Response

Our hearts go out to individuals and families nationwide who are experiencing the effects of COVID-19. At Five Star, we are dedicated to the health and well-being of our residents and clients, as well as their families and our team members.
 
In response to COVID-19, early in the crisis, we established a cross-functional, interdepartmental COVID-19 task force that continuously monitors developments and is in constant communication with community leaders and other health care professionals. Additionally, Five Star is following recommendations provided by the CDC and federal, state and local regulatory authorities, and is incorporating them into our already comprehensive infection control policies, procedures and protocols specifically tailored to mitigate the spread of COVID-19.

Our actions show our commitment.
For our residents and their families, we are . . .

  • Implementing, and, in many cases, exceeding recommendations provided by the CDC and federal, state and local regulatory authorities.
  • Restricting visitation:
    • All non-essential visitors are restricted from entering our communities.
    • Essential visitors and team members are limited to one entrance, are screened for sign of fever or other indication of illness, and everyone is required to thoroughly wash or sanitize their hands before entering.
    • Note that visitor protocols may vary based on state and local directives.
  • Reorienting our dining and snacking protocols:
    • Our dining areas have been temporarily closed, and all residents are receiving meals via room service.
    • All catering activities, lobby beverage and hospitality stations, and self-service buffets have been suspended.
    • We are focused on maintaining safe distances between residents while continuing our hydration and nutrition programs.
  • Eliminating social events:
    • All non-medical resident outings and other social events have been postponed or canceled until further notice.
    • All routine social visits and outside group activities have been canceled.
    • In addition to implementing new internal group activities allowing for engagement while maintaining social distancing, we are encouraging distance learning and programming options for our residents.
In our community operations, we are . . .
  • Providing all communities and clinics with a COVID-19 toolkit, including detailed webinars with our chief medical officer and other Five Star experts and leaders; and supporting information-sharing across communities with dedicated message boards and robust interactive communication.
  • Offering all residents and families one-on-one assistance with FaceTime, Zoom or Skype conferencing, texting and email to keep them connected.
  • Supplementing in-room activities and programming to keep residents engaged and from feeling isolated while visits are suspended.
  • Providing team members with meals during shifts, employee assistance programs and free COVID-19 testing and treatment coverage.
  • Leveraging our centralized strategic sourcing function and network of suppliers to ensure continuity of supplies and products to our communities.
  • Halting all non-critical renovations and construction in communities.
  • Focusing on infection prevention and control practices, including:
    • Maintaining a high level of cleanliness throughout our communities and clinics.
    • Posting signage throughout our communities, reminding everyone to wash hands or use hand sanitizer and practice social distancing.
    • Closely monitoring the health of residents and team members.
    • Implementing emergency response plans.